Maintenance Requests
It is our mission to keep tenants safe and comfortable. Therefore, response times to Priority I service requests are set accordingly. Priority II requests are not considered emergency needs; however, it is our intention to respond within a reasonable amount of time. Response time goals for Priority I and Priority II requests are outlined below.
PRIORITY I
| TYPE OF REQUEST | RESPONSE TIME |
| Security, Fire and Life Safety | Immediate |
| Floor, Odor, Burning Smells | Immediate |
| Power Outages | Immediate |
| Noise in HVAC System | Immediate |
| Lighting (Emergency) | Immediate |
| Plumbing (Non-emergency) | 4 hours |
| Door Unlock | 15 minutes |
| Security Escort | 15 minutes |
| OT / Cold (HVAC) Calls (Do not attempt to adjust thermostat.) | Within 1 hour |
| Lighting (Executive’s Office) | 1 hour |
| Lights Out (Building standard fluorescent) | 24 hours from notification |
| Adjust window blinds | 24 hours from notification |
| Building / Parking Card Access Changes or Issuance of New Card(s) | Same day response if submitted by 10:00 AM |
PRIORITY II
Work Orders are used when a tenant makes non-building standard requests. Requests that require a Work Order are billable to the tenant. An approved Work Order form must be received before work can begin.
A supervisor may contact the tenant within 24 hours to discuss the Work Order request and will provide a response time frame to the tenant at that time.
| TIME FRAME EXAMPLES | RANGES |
| Hang Pictures / Marker Boards | Within 3-5 days |
| Above Standard Lights | 24 hours from notification |
| Above Standard Plumbing (Non-Emergency) | 4 hours from notification |
| Above Standard Plumbing (Large Repairs) | 48-72 hours from notification |
| Re-key Office Doors | 24-48 hours from notification |
Our goal is to consistently adhere to the above referenced response standards. However, in the event requests are of a serious or complicated nature, response times may be longer.
