Maintenance Requests

It is our mission to keep tenants safe and comfortable. Therefore, response times to Priority I service requests are set accordingly. Priority II requests are not considered emergency needs; however, it is our intention to respond within a reasonable amount of time. Response time goals for Priority I and Priority II requests are outlined below.


Security, Fire and Life Safety Immediate
Floor, Odor, Burning Smells Immediate
Power Outages Immediate
Noise in HVAC System Immediate
Lighting (Emergency) Immediate
Plumbing (Non-emergency) 4 hours
Door Unlock 15 minutes
Security Escort 15 minutes
OT / Cold (HVAC) Calls (Do not attempt to adjust thermostat.) Within 1 hour
Lighting (Executive’s Office) 1 hour
Lights Out (Building standard fluorescent) 24 hours from notification
Adjust window blinds 24 hours from notification
Building / Parking Card Access Changes or
Issuance of New Card(s)
Same day response if submitted by
10:00 AM


Work Orders are used when a tenant makes non-building standard requests. Requests that require a Work Order are billable to the tenant. An approved Work Order form must be received before work can begin.

A supervisor may contact the tenant within 24 hours to discuss the Work Order request and will provide a response time frame to the tenant at that time.

Hang Pictures / Marker Boards Within 3-5 days
Above Standard Lights 24 hours from notification
Above Standard Plumbing (Non-Emergency) 4 hours from notification
Above Standard Plumbing (Large Repairs) 48-72 hours from notification
Re-key Office Doors 24-48 hours from notification

Our goal is to consistently adhere to the above referenced response standards. However, in the event requests are of a serious or complicated nature, response times may be longer.

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