It is our mission to keep tenants safe and comfortable. Therefore, response times to Priority I service requests are set accordingly. Priority II requests are not considered emergency needs; however, it is our intention to respond within a reasonable amount of time. Response time goals for Priority I and Priority II requests are outlined below.
|TYPE OF REQUEST||RESPONSE TIME|
|Security, Fire and Life Safety||Immediate|
|Floor, Odor, Burning Smells||Immediate|
|Noise in HVAC System||Immediate|
|Plumbing (Non-emergency)||4 hours|
|Door Unlock||15 minutes|
|Security Escort||15 minutes|
|OT / Cold (HVAC) Calls (Do not attempt to adjust thermostat.)||Within 1 hour|
|Lighting (Executive’s Office)||1 hour|
|Lights Out (Building standard fluorescent)||24 hours from notification|
|Adjust window blinds||24 hours from notification|
|Building / Parking Card Access Changes or Issuance of New Card(s)||Same day response if submitted by 10:00 AM|
Work Orders are used when a tenant makes non-building standard requests. Requests that require a Work Order are billable to the tenant. An approved Work Order form must be received before work can begin.
A supervisor may contact the tenant within 24 hours to discuss the Work Order request and will provide a response time frame to the tenant at that time.
|TIME FRAME EXAMPLES||RANGES|
|Hang Pictures / Marker Boards||Within 3-5 days|
|Above Standard Lights||24 hours from notification|
|Above Standard Plumbing (Non-Emergency)||4 hours from notification|
|Above Standard Plumbing (Large Repairs)||48-72 hours from notification|
|Re-key Office Doors||24-48 hours from notification|
Our goal is to consistently adhere to the above referenced response standards. However, in the event requests are of a serious or complicated nature, response times may be longer.