The Towers at Williams Square operates three parking garages for the exclusive use of tenants and visitors of Williams Square. The East and West Garages are for the use of both tenants and visitors, while the Central Tower Garage is reserved strictly for executive parking.
A professional parking management company manages the garages as a service to our tenants and their clients. The following information answers the questions most often asked about our parking amenities. For any information not covered in this manual, please contact the General Manager in the West Tower Parking Garage Office.
PARKING OPERATIONS
For your convenience, the parking garage office is located on the property in the West Tower, Suite 160.
Office hours are Monday through Friday from 8:00 AM until 5:00 PM. For emergencies or assistance after hours, please contact Security at (972) 869-5911.
Parking Garage Office and General Manager: |
(972) 432-9911 |
Parking Garage Office Fax Number: |
(972) 831-1888 |
BIKE PARKING
An area is reserved in the West Garage for bicycle riders to park their bikes. A bike rack is provided and is conveniently located next to the garage elevators on the street level. Bikes are not to be parked or secured on any other part of the property or inside of the buildings.
FIRE LANE PARKING
The City of Irving prohibits parking in all designated fire lanes. These lanes are marked with a red stripe and white lettering that states Fire Lane, No Parking, Towing Enforced. Due to the fire and life safety issues involved, vehicles left unattended in a fire lane for any amount of time may be towed at the driver’s expense. We encourage you to park safely and observe all No Parking signs or notices.
HANDICAPPED PARKING
Parking for those with a disability is provided in each garage and is typically located adjacent to an elevator lobby. Customers using these spaces are required to display the current form of authorization provided by the government. Citations are issued to violators, and improperly parked vehicles may be towed away at the vehicle owner’s expense. Please contact the Parking Garage Office for any additional information.
RESERVED PARKING
Designated reserved parking areas have been established in each garage at a premium. Only authorized users may park in a reserved space. Reserved parking is assigned through a tenants lease. Contact the Parking Garage Office with any questions regarding reserved parking.
TENANT PARKING
Tenant parking is available in the East and West Garages and is addressed in the lease agreement. Tenants who park in the garages are provided with an access card to enter and exit the garage. This card also provides access to the building after hours. A list of rules and regulations for monthly parking is available when service begins, or can be requested through the Parking Garage Office.
PROPER PARKING ACCESS CARD USAGE
The access card readers located at each parking garage entrance are equipped with an anti-passback feature. Therefore, it is necessary for a tenant using a parking access card to present their access card to both the entrance and exit card readers. Failure to present the access card in sequence will result in an “anti-passback” violation, which will not allow access or exit privileges to occur until garage personnel have acknowledged the violation.
Please do not loan access cards to co-workers or guests as this will result in a passback violation and will cause added delay to the cardholder. Repeated anti-passback violations may result in revocation of access card privileges. For additional information regarding the anti-passback feature and proper use of the access card, contact the Parking Garage Office.
TOWING SERVICE
If your vehicle needs to be towed from the garage or needs to be serviced, please contact the Parking Garage Office and ask to speak to a manager. If your vehicle requires towing, the manager will need to assist the tow truck when exiting the garage to prevent the gate arm from damaging the vehicle being towed. The manager will not allow vehicles to be towed or removed from the garage without authorization from the vehicle owner. For more information about towing, please refer to the Fire Lane Parking section.
VALET PARKING
Valet parking is available to tenants and visitors and is located at the north entrance to the Central Tower. Space is limited and availability is on a first-come, first-served basis. Parking rates are displayed on the customers claim ticket, and parking fees are due when claiming the vehicle. Validation stickers are available to tenants who wish to pay for their visitors to valet park. These validations can be purchased through the Parking Garage Office. Short term parking and delivery parking is not available in this area. Delivery parking is permitted in the buildings loading docks only.
VEHICLE CLEARANCE LEVEL
The posted clearance level of the East and West Garages is 6 feet 10 inches.
VISITOR PARKING
Visitor parking is available in the East and West Garages. Parking rate schedules are posted at the entrance and exits of the visitor parking areas. For our tenants that want to validate their visitor parking, please go to the home page and click on Parking Validation tab at the bottom left corner. To obtain your login credentials, contact the parking management office at 972-432-9911.
AUTOMOBILE DAMAGE / PERSONAL PROPERTY
In the event of a damage claim, notify the garage manager immediately. An incident report will be completed, and an investigation will be performed to determine the cause of the claim. Vanderbilt Office Property and the Garage Operator will not be held responsible for damage to vehicles or personal property.
RULES AND REGULATIONS
Following are the general rules and regulations governing the use of the garages:
Use of Garage
The garage is to be used for the sole purpose of parking motor vehicles. Skating, skateboarding and soliciting are prohibited in and around the garage facilities.
Speed Limit
The posted speed limit in the garages is five (5) miles per hour. Please drive safely and use your headlights for additional safety when driving through the garage. Following the posted speed limit will allow for added safety for pedestrians in the garages.
Parking
Vehicles should park entirely between the marked lines of the space, facing into the space. Please observe all posted signs or notices and do not park in reserved spaces or areas that are not designed / marked for parking.
Pedestrian Traffic
Pedestrian traffic is prohibited in the entry/exit drive lanes and any other area designated as a “no pedestrian” traffic area.
Washing / Detailing
Washing and detailing services to vehicles are prohibited in the garages. If your vehicle is disabled and needs to be serviced, please contact the garage manager for assistance.
Storage of Vehicles
Storage of vehicles in the garages is not allowed. Please contact the garage manager if your vehicle will be left in the garage for more than one day.
Payment of Fees
Visitor parking fees are due upon exiting the garage. Parking tickets that have been validated by the tenant must be presented to the cashier in order to exit the garage. Monthly parking fees are due on the first day of each month and are considered past due on the 10th. Monthly access cards are subject to being deactivated when payment is past due. Parking fees may be paid by cash or check. Credit cards are not accepted.