Elevators are equipped with safety devices that are designed to stop an elevator when a potential problem is detected. There may be rare instances when you experience delays while on an elevator. In the event of an elevator entrapment, follow these procedures:
- Remain calm.
- DO NOT ATTEMPT TO MANUALLY OPEN THE DOORS AS DOING SO MAY FURTHER DELAY YOUR RELEASE. HELP IS ON THE WAY.
- Pick up the elevator phone (located inside the small door beneath the elevator control panel); dialing is automatic to the Security Command Center. (Do not hang up the receiver as doing so will disconnect your call to the Security Command Center and you will have to reinitiate the call.)
- If the elevator is equipped with an intercom button instead of a phone, press the button to automatically contact the Security Command Center.
- When contacting the Security Command Center, communicate the following:
- Passenger names;
- Company names;
- Building/Garage you are in;
- Elevator number and problem.
- (The elevator number is printed on the inside of the phone door or engraved below the elevator control panel.)
- Additionally, the elevators are also equipped with an alarm button.
- The Security Command Center will contact the elevator technician.
- Passengers will be assisted as soon as possible. (Note: Elevator technicians are on-site between the hours of 7:00 AM through 6:00 PM, Monday through Friday.)
- If an elevator malfunction is observed from the outside of an elevator - notify Security. (From an outside line)
- Dial (972) 869-5911.